Refund Policy

Last updated: October 20, 2026

1. Failed renders

If a video fails or times out because of a technical or model error, or the model refuses the photo, the credits for that video are returned to your order automatically and you can try again.

2. 14-day money-back

AI likeness depends on the photo, lighting and angle. If you are not happy with a result, email support@sendare.co within 14 days of purchase with your order reference (it starts with SND-) and we will refund the full amount to your original payment method. Tell us what went wrong if you can: it is how we fix templates.

Because a video is produced and delivered within minutes of payment, a refunded order gets its remaining credits cancelled and the videos it already produced stop being available. Refunded videos may not be reused or reposted: the refund covers them.

3. When we cannot refund

We may decline a refund, or ask for a cardholder verification, where an order looks like an attempt to get videos for free: several orders from the same card or browser refunded within a short time, a photo we had to remove for breaking our Terms, or a chargeback opened without contacting us first. Opening a chargeback instead of writing to us does not produce a faster refund; it starts a bank process that can take months.

4. How refunds are paid

Refunds are issued through Waffo, our merchant of record, and usually appear within 5 to 10 business days depending on your bank.